When we first started LottoGopher.com, we made a conscious decision to set ourselves apart from our competitors. Knowing we wanted to build a business model on our high personal standards, we turned to those that knew how best to guide us – our customers.
While listening to the feedback from California lottery players, it became evident that one of our clients’ largest concerns was customer service. We were surprised to find that many individuals ordering tickets from other sources had difficulty in both utilizing our competitor’s websites, and receiving help when they most needed it. As a business, providing these services is important not just in opening communication to our customers, but in building trust. As a result, we knew we had to go the extra step in making ourselves available in multiple online spaces, in addition to our website.
With that in mind, we have since created homes for ourselves on classic social sites Facebook, Google+ and Twitter, as well as niche sites such as Pinterest on Tumblr. Visitors can find everything from news and lottery numbers to ticket giveaways, as well as an easily visible forum to alert us to any problems our customers might be having.
Part of great online customer service is proving to our members that we are there when needed, and are easily accessible even when we aren’t. If you are a member on any of the above-listed websites, give us a follow and get more out of your LottoGopher experience!
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